POSITION

Operations Manager

START DATE

August / September 2021

ABOUT US

Spatial Experience is a creative innovation hub focused on shaping the future of living. Our end goal is the creation of extraordinary, unique living & working spaces where communities are formed with a fulfilling lifestyle. Our team helps brands adapt to the fast-changing urban landscape of the real estate industry through multiple branding, marketing, design and digital services. From concept ideation, creation, realisation, advisory to manage the growth of our clients at every step of the project. We are passionate about creating future-proof real estate brands.

Over the past few years, we have created and co-created successful brands, providing them with strategies, concepts, brand identity and digital / web solutions.  We have worked with brands such as The Student Hotel, Staytoo Apartments, Stayurban, Greystar & OurDomain, The Class of 2020, REDNET Property Group, BONARD among others. We work in venture with our partners on leading Coliving research lab and support other global coliving platforms e.g. Co-Liv.  Currently, we have new exciting projects to develop and we are looking for colleagues who are interested to join our team for a new professional adventure.

Our team consists of entrepreneurs, strategists and creative professionals. We are passionate about bringing innovative solutions to emerging real estate (student housing, coliving, coworking among others) and have quite a few exciting developments in the works.

60 seconds to understand Spatial experience

ABOUT the POSITION

About Spatial Experience

Spatial Experience is a creative innovation hub focused on shaping the future of living. Our goal is the creation of extraordinary, unique living & working spaces where communities are formed with a fulfilling lifestyle. Our team helps businesses adapt to the fast-changing landscape of the real estate industry through multiple consulting, research, branding, marketing, design and digital services. From concept ideation, creation, realisation, advisory to manage the growth of our clients and partners at every step of the project. We are passionate about creating future-proof real estate concepts, brands and sustainable businesses.

Over the past few years, we have created and co-created successful brands, providing them with strategies, concepts, market research & consulting, creative and digital / web solutions.  We have worked with brands such as The Student Hotel, Staytoo & Stayurban (by MPC Capital), OurDomain & OurCampus (by Greystar), The Class Foundation, REDNET Property Group, BONARD, THE FIZZ,  among others. We work in venture with our partners on the industry leading coliving initiatives: Coliving Insights - research lab and media platform, Coliving Awards - platform to foster innovation within coliving sectors, as well as support other global coliving platforms e.g. Co-Liv.  Next to delivering excellent services and experiences to current clients / partner, we are looking into further growth of our business thus currently we are looking for new colleagues who are up for a challenge and serious fun.


The Challenge

This position is critical in setting the new operational standards for Spatial Experience in its growth and expansion phase. 

We are looking for someone to help to form a world-class and top-notch team in Europe that consistently exceeds business targets. You will be introduced to our methodology, concept, brands & products.

Spatial Experience is characterised by delivering high quality results and growth driven solutions & products. Our track record and company quality stamp is a result of ambition, determination and the work of detail oriented professionals. To propel and expand our business, we are seeking for an experienced Operations Manager to oversee daily activities as well as juxtapose them with our business strategy. As an ideal candidate you have a business oriented mindset, proven success in managing multidisciplinary teams and the determination to grow in efficiency while encouraging individual talents to expand their capabilities. We are looking for a dedicated professional who is also passionate about creative business operations, marketing & sales and eager to take on challenges. 

As an Operations Manager you will be responsible to design, implement and manage operations strategies as well as proactively contribute to setting objectives and reaching targets by making sure the company is performing to its best potential. 

The professional to join us in this journey should possess a desire to grow alongside the company and keep utmost motivation to overcome any possible challenge.


You will

  • Design, optimise, implement and execute operational strategy for business growth
  • Develop, set up and implement efficient and scalable operating systems, processes and procedures to increase business performance
  • Enhance existing organisational workflows, team management and productivity
  • Grow the efficiency of business processes & organisational procedures to sustain and improve the company’s internal capacity
  • Communicate and execute all operating policies, facilitate and enhance cross-department collaboration
  • Be responsible for workflows optimisation, automation and digitalisation of project management
  • Support process simplification
  • Manage transformation into enhanced processes and successfully implement new systems
  • Actively pursue strategic, growth driven and operational objectives
  • Develop, implement, and maintain quality assurance protocols
  • Set policies, procedures and systems as well as follow through with implementation
  • Work closely with CEO and Management team to translate the vision and mission of the company to every-day operations
  • Work closely with Management team, legal counsel  and accounting partners to make sure business activities remain compliant
  • Lead, motivate, and support team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
  • Maintain constant communication with CEO, Management team, employees, interns and external colleagues/partners to ensure proper operations of the business
  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
  • Recruit, select, train, assign, schedule, coach, counsel and discipline employees and interns
  • Collaborate with different teams internally and externally (e.g. partners) in improving the proprietary tools and systems 
  • Track staffing requirements and lead hiring process of new employees
  • Track suppliers/freelancers deliverables, quality & service levels and project budgets
  • Ensure operational activities remain on time and within a defined budget
  • Conduct budget reviews and report cost plans to upper management
  • Oversee accounts payable and accounts receivable per employee and department to ensure record accuracy
  • Manage timely data collection to update operations metrics to achieve efficiency & productivity targets, reduce cost, eliminate errors, deliver excellent results and foster hassle-free clients’ experience
  • Track ongoing business activities and manage resources
  • Prepare weekly / monthly activity and status reports 
  • Set up projects, define and assign tasks, oversee project workflows, ensure that projects are completed on time and within the budget
  • Support teams in defining priorities, delegating tasks, tracking the project progress
  • Facilitate team executional growth by setting up, measuring and reporting KPIs
  • Manage employees’ contractual obligations, job profiles and expectations versus ROI on the Human Resources
  • Be responsible for meeting business goals and delivering desired results / ROI on projects
  • Support in preparing  project proposals, estimates and scope-of-work documents 
  • Communicate client/partner issues with team and devise ways of improving the client/partner experience, including resolving problems and complaints
  • Ensure office equipment is up-to-date working effectively and office set-up facilitates the most productive environment
  • Oversee hardware, software, materials and inventory management
  • Update job knowledge by participating in industry events, educational opportunities, reading professional publications, maintaining professional networks to stay up-to-day with business dynamics
  • Interest and proactive engagement in the real estate, hospitality and creative industry


Desired Skills Set

  • Strong analytical skills
  • Organised, methodical
  • Good sense of business priorities, strategic thinking
  • Hands-on attitude, do-a-lot-with-a-little mentality
  • Excellent written and oral communication skills
  • Ability to deal effectively with people and communicate clearly in a technical and non-technical way
  • You like working in a team but are also comfortable to work on your own, taking leadership when needed, delegate, manage and organize the team to ensure a healthy and profitable work environment
  • You are able to make deliberate decisions and pro-actively participate in business negotiations and budget development meetings
  • You can adapt quickly to situations and circumstances
  • Cultural awareness; to work with people from various backgrounds and contact clients from different countries


Requirements

  • Bachelor or Master degree in Operations Management, Business Administration, International Business or other relevant
  • A minimum of 3 years experience in an operations-oriented position 
  • High performance business leadership with an exceptional aptitude for successfully driving ambitious business operations activities
  • Reliable work habits, constant performance
  • Creativity in working the opportunities
  • A can-do and agile attitude necessary to thrive in a fast moving start-up / scale-up environment
  • Ability to work independently
  • Positive and proactive attitude
  • Experience with project management methodologies, systems and organisational change implementation
  • Critical Thinking and Problem Solving Skills
  • Strong budget development and oversight skills
  • Excellent ability to delegate responsibilities while maintaining organisational control of team operations and client service
  • Highly trained in conflict management and business negotiation processes
  • Knowledge of business operations software and aptitude to learn new applications


Would be a plus

  • Experience in the real estate and/or hospitality industry
  • A network of contacts in the real estate and hospitality industry
  • Other language skills, f.e. fluent spoken and written Dutch
  • Completed courses in human resources and project management


What we offer

Our office is located close to the centre of Amsterdam in a developing and upcoming area. You will get the chance to meet interesting people,  work in an interdisciplinary team and develop your skills while collaborating and participating in meaningful projects. We like to keep it serious-fun and positive.

This is a full-time position. We offer a competitive salary (for relevant experience record) and the opportunity to earn a performance bonus / success fee.

HOW TO
APPLY?

Please send us your CV, Portfolio and motivation letter message via careers@spatial-experience.com

If we are meant for each other we will invite you to an interview, or for a coffee / a drink in case you are already in Amsterdam.

Enjoy your life in the meantime!

HOW TO
FIND US?

Asterweg 17 A15
1031HL Amsterdam
The Netherlands

SPATIAL EXPERIENCE is
powered by Super Agency

We are building an ecosystem to influence the way brands connect with people through the brands we manage & operate: SPATIAL Experience, Super Hospitality, Super Corporate.